How do I submit receipts for Online Member Services claims?

There are two ways you can do this:

1. Online

After you’ve lodged your claim via Online Member Services, you’ll see an ‘email receipts’ button on the claim summary screen. It’ll open a new email which includes your member and claim numbers in the subject line. Attach your receipts to the email and send.

2. Email

Send your receipts to making sure your member and claim numbers are included in the subject line.

You can find your claim number via Online Member Services:

  • Log in
  • Go to Claims and benefits
  • Select Claims history
  • Select Type of claim
  • Select Person (if relevant)
  • Select Time period
  • Click Search
  • View Claim number(s)