How to claim
If you require emergency assistance, please call +61 7 3305 7495.
To lodge a claim: Submit your claim online or phone 1800 447 684
What documents will I need to supply?
To make the claims process fast and simple, when you lodge your claim you may be requested to attach supporting documentation. Each type of travel claim you make may require different supporting documentation, for example:
- Medical reports
- Purchase receipts
- Police reports
How do I know if my claim is progressing?
Claims are processed within 10 business days once all the necessary documentation has been received. If the claims team requires additional information, you will be notified within 10 business days.
Teachers Federation Health Ltd ABN 86 097 030 414 AR 270 604 arranges this insurance as agent and authorised representative for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). Travel insurance is issued and managed by AGA on behalf of the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision, please consider the Product Disclosure Statement. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with services.