Tax Time FAQs

Tax Time FAQs

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Tax time 2019. The nitty gritty

How you’ll get your tax information has changed this year. So, here’s where your tax statement information will be, and how to read your statement.
While we’re here, we’ve added some questions and answers we often get at tax time. Here we go:

How will I get my tax information this year?

Tax information will be sent directly to the ATO, so you won’t receive a posted statement.

If you lodge a tax return through myTax or with a registered tax agent, your health insurance details will be pre-filled on relevant online forms by 20 July 2019.

Lodge a paper tax return, or the details aren’t populated when you need them? View and print your statement through Online Member Services, or contact us on 1300 367 906 and we’ll email or post it to you.

Who will receive a tax statement?

There’s an individual statement for each adult who was covered during the 2018-19 financial year as a member, spouse, partner or de facto.

All these individuals can request a statement if needed.

What’s on a tax statement?

Your statements includes:

  • The member/spouse/partner/de facto’s share of premiums that are eligible for the government rebate;
  • any rebate already received; and
  • the number of days hospital cover was held.

Premiums and rebate amounts are divided between eligible adults who were on the membership at the time payments were made. There may be more than two eligible adults, if who was covered changed during the year.

It’s not my membership, can I get a tax statement?

Yes, we can issue a statement to any eligible adult covered on a membership during the financial year.

A spouse or partner with current partner authority can receive information for both themselves and the member – and vice versa.

Adults no longer covered on the membership will receive information relevant to themselves only. There statements won’t include information about anyone else on the membership.

Need a tax statement? Please contact us on 1300 367 906 and we’ll email or post it to you.

About the tax statements

We answer questions about tax statements below.

What does a statement look like?

There’s an example here.

Why doesn’t my statement show all the payments I made?

This could be because:

  • The statement shows payments received during the financial year

And this may be different to the period of cover e.g. a member paid two years’ premiums last year. So, they’re fully covered this year, but no premiums received or listed for this year.

  • Another adult was on the membership during the financial year

The ATO requires premiums and rebate amounts be divided between eligible adults who were covered at the time the payment was made. 

  • There’s a Lifetime Health Cover (LHC) Loading on the policy

The statement only shows premiums that are eligible for rebate. If you pay a LHC loading, this portion of your payments won’t show on the statement, as rebate doesn’t apply.

Why does my ex-partner have a statement showing premiums I paid?

The ATO requires premiums and rebate amounts be divided between eligible adults who were covered at the time the payment was made. If other eligible adults were covered on the membership during the year, the premiums will be allocated between you.

Why doesn’t the statement show ANY payments this year?

Statements show payments received between 1 July 2018 and 30 June 2019. If you pre-paid your membership last year, it won’t show on this year’s statement.

Can I claim for medical costs on my tax return?

For up to date information please contact the ATO on 13 28 61 or visit the website.

How do I get a statement of the claims I’ve made this year?

A claims statement is available through OMS (‘Benefit Statements’ link in the ‘Quick Links’ section). You can choose a list of claims made over a period of time, e.g. the financial year, and for a nominated person on the membership.

I’ve got more questions

If your question is about your tax return, contact the ATO or a registered tax agent.

Australian Taxation Office

Ph: 13 28 61

Website: www.ato.gov.au

If you have questions about your health insurance, we’d love to help.