Your direct credit account is where we pay benefits (for claims that aren’t processed on the spot).

It can be the same account as your direct debit, if that’s how you pay your premiums, or you can choose a different bank account.

Here’s how to add/change direct credit details via Online Member Services:

• Log in
• Go to Payments
• Click Payment details - claims
• Click Edit
• Select Bank account as Account type
• Enter BSB
• Enter Account number
• Enter Account name
• Click Next
• Tick Declaration (I declare that the above information is true and correct. I hereby authorise the above changes to my membership)
• Click Submit.

Haven’t signed up yet or having trouble? Check out our guide to using Online Member Services.