I’ve forgotten my password – what should I do?
To reset your password, launch the member app or go to Online Member Services and follow these steps:
1. Membership details
This needs to be the primary member’s information.
- Select Forgot password
- Enter Membership number
- Enter Last name
- Enter Date of birth
- Click Next
2. Verification
A verification code will be sent to the primary member's mobile number or email.
- Select SMS or Email
- Enter Code
- Click Next
3. Password
- Create Password
- Click Next
Please wait a few minutes before logging in.