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Contacting us

If you’re unhappy with your UniHealth cover, or another element of your membership, please let us know. We’ll do our best to fix it as soon as possible.

You can contact us via any of the channels below, although phone is generally the quickest:


By phone

1300 367 906


By post

GPO Box 9812
Sydney NSW 2001


What to expect from us

We strive to resolve complaints as quickly as we can. As a not-for-profit, your health and wellbeing are our top priority.

Your feedback also helps us understand what we can do better in the future.

For detailed info on how we manage member complaints, please see our Complaint Handling and Dispute Resolution Policy. If you make a complaint, rest assured it’ll be treated confidentially, and in accordance with our Privacy Policy.

Contacting the Ombudsman

If you’re unhappy with the outcome of your complaint, you have the right to escalate the issue to the Commonwealth Ombudsman.

The Commonwealth Ombudsman is an independent body that helps to resolve complaints and provides advice and information.