Contact Us
Phone
Operating hours (AEST)
Mon - Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm
We'll call you
We'll call at a time that suits you.
Available Monday to Friday
9am - 5pm AEST
Request a Callback
Overseas phone
UniHealth
GPO Box 9812
Sydney NSW 2001
Submit an Enquiry
Feedback
Phone
UniHealth
GPO Box 9812
Sydney NSW 2001
Operating hours (AEDT)
Mon to Thurs: 8:00am - 8:00pm
Fri: 8:00am - 6:00pm
Sat: 8:30am - 12:30pm
Overseas phone
We'll call you
We'll call at a time that suits you.
Available Monday to Friday
9am - 5pm AEDT
Request a Callback
Complaints
If you’re unhappy with your UniHealth cover, or another element of your membership, please get in touch. We’ll do our best to fix it as soon as possible.
The quickest way to do this is via phone. We’re on 1300 367 906 during the operating hours listed above.
If you’re unhappy with the outcome of your initial conversation with us, here’s how to escalate your complaint.
Contacting the Ombudsman
If you’re unhappy with the outcome of a complaint with UniHealth, you have the right to escalate the issue to the Commonwealth Ombudsman.
The Commonwealth Ombudsman is an independent body that helps to resolve complaints and provides advice and information.
- To make a complaint, contact the Commonwealth Ombudsman at ombudsman.gov.au
- For general information (about private health insurance), go to privatehealth.gov.au