COVID-19

COVID-19

Member support and resources

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Giving back to members

Updated 22 June 2022

 

Since the outbreak of the pandemic, Teachers Health Group* has maintained that any claims savings due to COVID-19 will be passed back to members.

That's why we’re returning approximately $31 million to members via our COVID savings giveback.

These measures build on our existing COVID support package, which includes:

 

 

Premium freeze

We won’t increase your premium on 1 April – it’ll be locked in until October 2022.

Hopefully this will help to ease financial pressures as we take our first steps out of the pandemic.

 

Extras rollover

Extras benefit limits usually reset on 1 January each year – not this time!

Yoyo-ing COVID-19 restrictions may have stopped you from making full use of your Extras, so we’re giving you more time to get maximum value from your cover by rolling over unused Annual Benefit Limits from 2021 to 2022.

You can check your 2022 limits through Online Member Services or via our mobile app.

Learn more

 

Physical and mental health support

At the start of the pandemic, we introduced the following measures – they’ve since been extended to 31 December 2022:

  • Telehealth – We’ve always paid benefits towards telepsychology under Extras cover. We’ve since extended this to a wider range of services, including physio, chiro and speech therapy.

  • Mental Wellness Program – This phone-based program is always available to eligible members^ with Hospital cover via Teachers Healthcare Services.

    More on mental health support during COVID-19

  • Cover for COVID-19 – Members on all levels of Hospital cover are covered for COVID-19 admissions, including cover for any adverse reaction or side-effect to a COVID-19 vaccine which requires admission to hospital. This is especially relevant for members on our Basic Plus products StarterPakBasic Hospital and Mid Hospital (who wouldn’t have had full cover for COVID-19 admissions otherwise).
  • New Family Program – our New Family Program remains open to more members^ with Hospital cover. This is to help families who may struggle to access standard ante and postnatal services during COVID-19.

Financial hardship relief

We’re here to help if you’re experiencing financial stress due to COVID-19. If you’re having financial difficulties, you can apply to suspend your membership.

Have a question for us?

Need to talk to us urgently about a hospital admission? We’ve created a fast-track process for members with COVID-19-related questions – please get in touch here.​