Telehealth services during COVID-19

Telehealth services during COVID-19

Your Cover





* Based on an Australian Government Rebate of %, % LHC loading, $ excess for a in . Please note that our prices will increase from 1 April

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Extended access

We've always paid benefits for telepsychology under our Extras cover. When the COVID-19 outbreak began, we expanded this offering to a wider range of telehealth services to help you get value from your cover during lockdown.

These telehealth services will now be available through Extras cover until 31 December 2021:

  • Physio
  • Chiro
  • Osteo
  • Dietetics
  • Speech therapy
  • Occupational therapy
  • Exercise physiology
  • Podiatry
  • Lactation consultant
  • Accredited Mental Health Social Worker.

Benefits depend on your level of Extras cover, and remaining limits.


You may be able to claim for telehealth services until 31 December 2021 if:

  • They're part of an existing course of treatment (and you've seen the practitioner within the last six months) or
  • You're a new patient and the service has been recommended by your GP or medical specialist

And, your provider treats you under the professional guidelines for telehealth services.

Have a question?

Please reach out to our team we're here to help.