Getting started

Getting started

Member App Quick Start Guide

Your Cover





* Based on an Australian Government Rebate of %, % LHC loading, $ excess for a in .

Change your cover or compare

Access the app

Here’s what you need to do to get the UniHealth app up and running:

  1. Check your tech
  2. Download the app
  3. One-time registration

1. Check your tech

To use the app, your device needs to be on a new-ish operating system:


What you need: iOS 11.0 or higher

How to check: Go to Settings > General > About and view the Software Version


What you need: 8.0 or higher

How to check: Go to Settings > About phone or About device > Android version and view the version information

2. Download the app

Hit the link for your device, then download.

Download for iOS

Download for Android


Google Play store button 

3. One-time registration

Once you’ve installed the app, you’ll need to register it:

Step 1

Have your membership number handy.


Step 2

Enter your membership number and a few other identifying details. We’ll then send you a registration code (via SMS) for the app.

Please hold off tapping 'Didn't receive a code?' if it doesn't come through right away – it can take up to 15 minutes to get your code.


Step 3

Enter the code to complete your one-time app registration


Step 4

Read and accept our Privacy Notice and the Terms & Conditions


Step 5

If it's available on your device, you can then set up Face ID. 

video of app

Need help?

All being well, you’ll be using the app in no time. But if you need help, here’s how to get it:

FAQ icon

App FAQs

Answers to common app-related questions, and some top troubleshooting tips.

Read FAQs
Contact us icon

Contact us

If you’re locked out of the app or Online Member Services, or just want to speak to a human.

Call 1300 367 906

Can’t get the app on your device?

Compatibility issues

For reasons beyond our control, there are minimum device operating system requirements for the UniHealth app. For more on this see our app FAQs


Other ways to claim and manage your membership online

Log in to Online Member Services

Claiming for Extras
There are several ways you can claim for Extras services.
How to claim