From the CEO

At UniHealth, we’re continually working to improve your member experience. Whether it’s help in understanding the often-complex world of private health insurance or tips to get more out of your UniHealth cover, we’re here for you. As a not-for-profit health fund, we’re in the business of paying claims – it’s as simple as that. Unlike for-profit insurers (who have shareholders’ interests to consider), there’s simply no motivation for us not to – and we want claiming to be as quick and easy as possible for you. Our How to: Claim for Extras article covers the ins and outs of claiming Extras benefits, such as optical, dental and physio, and how to avoid incorrect claims – keeping claims moving for you.

As always, we’re working hard behind the scenes to improve our technology for you. Our refreshed mobile app is part of this – keep an eye out for more details coming soon.

Building on our HEART foundation, we’re committed to ensuring that UniHealth continues to be the fund our members choose to support them. We’re proud that our members choose us and recommend us to friends and family. We’ll continue to work hard to earn this – focusing on returning more in benefits and offering improved programs and services.

We’re also strengthening our HEART values internally, building on our positive workplace culture which in turn help us to create a positive experience for every member. Like anything, there’s always room for improvement and we’re focused on continually making positive changes where we can. Thank you for your ongoing support.

Brad Joyce, CEO